I had the feeling that being we were in Westchester County, NY, a tony suburb on NYC, we'd be in better territory. We chose a place a friends mother had gone to. It looked good. But that where good ended.
We did not do our due diligence. We were tired. We trusted. Don't trust anyone when it comes to your parent. You wouldn't have trusted anyone with your child and this is the same.
Go online. Look at alllllll the ratings from the nursing homes you are considering, then look at ones you are not considering because of distance. I'd rather Mom got better care and less visits from me than what we have just endured. Even visits won't tell the truth because this place looks lovely but once you pull the curtain back...not nice at all.
Mom is coming home tomorrow so I have been busy posting this review of Waterview Hills Nursing Facility in Purdys,, NY. Read the review and visit their dite and you will see the disconnect between the b.s. we are fed and the actual care received.
http://waterviewhills.com/
My review:
Waterview Hills Review
- Stained, crusty sheets
- A used medical glove in the bottom drawer of the bureau.
- The hospital bracelet from the former patient was still on the top of the bureau, in plain site. Clearly this area had been “straightened” but definitely not cleaned.
This is how our saga began at Waterview Hills in Purdy’s and
this is how is continued until I got to management and pitched a fit for my
mother.
- It was clear by the pandemonium we encountered at arrival-yes; they were expecting us, the hospital called to say I was bringing my mother in, that this place was woefully understaffed.
- Inedible food. The pancakes needed a knife. The hot cereal was cold. The meager slice of meat was 80% fat and gristle.
- After complaining we were told that if Mom wanted to go downstairs to eat, e food was better. Or, in my words, residents are punished for staying in their rooms even though they pay the same.
- After complaining, the director of food service came to complain to my mother! How could she complain about hard pancakes, fatty meat, etc ad infinitum. If her food is cold she can ask to have it heated up! Really? This is the responsibility of an elderly woman just out of the hospital? I thought it was the responsibility of the director of food service.
- In the Waterview Hills brochure, Fine Dining is listed first. Hardly.
- And this just in, Mom is on Coumadin, her levels were good when she left the hospital, 5 days later with the diet she’s been on which has no respect for doctors order, her levels are down by 25%. HORRIBLE. Dangerous.
- It took 3 days from our initial request for a shower for my mother.
- We were told residents receive a shower every 3 days. So, if you ask after they’ve done the round of showers, you are out of luck.
- Mom had been in the hospital for a week with IV’s in both arms. She was looking forward to a shower.
- We were sold a room with a shared bath for 2. When we arrived it was a shared bath for 4.
- When my While this was remedied, it felt like bait and switch.
- Mother told an aide the bathroom was out of toilet paper,the the aide told my mother it wasn’t her job.
- No hangers in closet
- While this was remedied, they were expecting us.
- No pillows on bed
- While this was remedied, they were expecting us. Then we asked for 3, 45 days later, still only 2. Yes, it’s a small complaint, but compounded with everything else?
- No assistance upon arrival until I complained.
- I brought my mother in. No one directed us. I was pointed to her room. There was no welcome packet. It was worse than a Motel 6.While Waterview “looks” pretty, landscaping, nice furniture and carpet, they are so understaffed it isn’t funny. If you hate your parent then this is the place for them.
